Term and Conditions

Welcome to Verdant Zone, where botanical excellence meets thoughtful service. These Terms and Conditions govern your use of our website and the purchase of our rare and specialty plants. By accessing verdantszone.com, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available only to individuals who can form legally binding contracts and reside in our service areas (excluding certain Asian countries and remote regions).

1.2 Content Ownership

All content on verdantszone.com, including plant descriptions, cultivation guides, and imagery, is the intellectual property of Verdant Zone and protected by copyright laws. Unauthorized use is prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our plant care information for commercial purposes
• Comply with all import/export regulations for your region

2. Product Information

2.1 Plant Descriptions

We specialize in rare and hybrid plants including:

• Conifers (Abies, Adpressus varieties)
• Deciduous specimens (Acer, Albizia species)
• Hybrid cultivars (Azalea girard x series)
• Ornamental varieties (Amelanchier, Anagyroides)

While we strive for accuracy, natural variations in plants may occur. Images are for reference only.

2.2 Availability

Our inventory changes seasonally. Items in your cart aren’t reserved until purchase completion.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase. We reserve the right to refuse service, especially for orders that may violate phytosanitary regulations.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

All prices are in USD. We may adjust prices due to market conditions, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

Orders are carefully prepared within 1-2 business days (may extend to 3 days during peak seasons).

4.2 Shipping Options

Standard Shipping ($12.95): Via DHL/FedEx, arrives within 10-15 business days after dispatch

Free Shipping (Orders >$50): Via EMS, arrives within 15-25 business days after dispatch

4.3 International Shipments

All international orders include phytosanitary certificates. Some destinations are restricted due to import regulations.

5. Returns and Exchanges

5.1 Return Policy

Due to the living nature of our products:

• Returns must be initiated within 15 days of receipt
• Non-returnable items include rare conifers and hybrid cultivars (unless damaged in transit)
• Original shipping fees are non-refundable except for our errors

5.2 Return Process

Contact Garden Support at [email protected] with:

• Order number
• Plant photos
• Return reason

If approved, return plants in original packaging to our Chicago address.

5.3 Exchanges

We happily exchange for plants of equal value within 15 days. Popular choices include Acer varieties or Albizia species.

5.4 Refunds

Processed within 5 business days of receiving returns, via original payment method.

6. Liability Limitations

6.1 Plant Health

While we guarantee careful packaging, Verdant Zone isn’t responsible for:

• Plants damaged due to improper care after delivery
• Customs delays or confiscations
• Natural variations in growth patterns

6.2 Website Operation

We aren’t liable for temporary website unavailability or technical issues beyond our reasonable control.

7. General Provisions

7.1 Policy Updates

We may modify these terms. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by Illinois law. Disputes will be resolved in Chicago courts.

7.3 Contact Information

Verdant Zone
3569 Tator Patch Road
Chicago, IL 60606
Email: [email protected]
Phone: +1 (312) 555-3569