At Verdant Zone, we combine horticultural expertise with thoughtful service to ensure your botanical treasures arrive in perfect condition. Our policies reflect the same care we devote to cultivating our rare plants.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of purchase. During peak seasons, processing may occasionally extend to 3 days.

Shipping Methods

  • Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping (Orders over $50): Via EMS, arriving within 15-25 business days after dispatch

Note: We currently cannot ship to certain Asian countries and remote regions. Phytosanitary certificates are included with all international shipments.

Our Returns Philosophy

As fellow plant enthusiasts, we understand that living specimens require special consideration. Our policy honors both your satisfaction and the plants’ wellbeing.

Non-Returnable Items

Due to their delicate nature, we cannot accept returns on:

  • Rare conifers (Abies, Adpressus varieties)
  • Hybrid cultivars (Azalea girard x series)

Exceptions are made if these items arrive damaged in transit.

Returns Process

Step 1: Initiate Your Return

Contact our Garden Support team within 15 days of receipt at [email protected] with:

  • Your order number
  • Photos of the plant(s)
  • Reason for return
  • Exchange requests (if applicable)

Step 2: Approval

We’ll respond within 2 business days with return instructions if approved.

Step 3: Ship Back

Return the plant in its original packaging to:

Verdant Zone Returns
3569 Tator Patch Road
Chicago, IL 60606

Step 4: Inspection

Our horticulturists will examine returned plants upon arrival.

Step 5: Resolution

You’ll receive notification of your replacement or refund within 3 business days after inspection.

Exchanges

Prefer a different specimen? We’re happy to exchange your plant for another of equal value within 15 days. Popular exchange choices include:

  • Acer varieties
  • Albizia species
  • Amelanchier cultivars

Refund Information

Timeline

Refunds are processed within 5 business days after we receive your return.

Payment Methods

  • Credit Cards (Visa/MasterCard/JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error.

International Returns

For returns outside the U.S.:

  • You are responsible for return shipping costs unless the return is due to our error
  • Some countries may require phytosanitary certificates – we’ll guide you through this process

Contact Us

Questions about our policy? Our Garden Support team is happy to help:

We’re as committed to your satisfaction as we are to cultivating exceptional plants.