At Verdant Zone, we nurture every plant with care and stand behind the quality of our botanical specimens. Should your purchase not meet expectations, our returns policy is designed with the same attention we give to our rare cultivars.

Our Returns Philosophy

We understand that plants are living things that may experience stress during transit. While we take every precaution with our specialized packaging, if your plant arrives damaged or fails to thrive within the first 15 days, we’re happy to provide a replacement or refund.

Note on Specialty Items: Due to their delicate nature, our rare conifers (Abies, Adpressus varieties) and hybrid cultivars (Azalea girard x series) cannot be returned unless damaged in transit. These are noted in their product descriptions.

Returns Process

  1. Initiate Your Return: Contact our Garden Support team within 15 days of receipt at [email protected] with:
    • Your order number
    • Photos of the plant(s) in question
    • Reason for return
  2. Approval: We’ll respond within 2 business days with return instructions if approved.
  3. Ship Back: For non-damaged items, please return the plant in its original packaging to:
    Verdant Zone Returns
    3569 Tator Patch Road
    Chicago, IL 60606
  4. Inspection: Our horticulture team will examine returned plants upon arrival.
  5. Resolution: You’ll be notified of your replacement shipment or refund within 3 business days after inspection.

Exchanges

Prefer a different specimen? We’re happy to exchange your plant for another of equal value within 15 days of receipt. Follow the same process as returns, specifying your desired exchange plant (choose from our Acer, Albizia, or other available varieties).

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive your return. Your funds will be returned via your original payment method:

  • Credit Cards (Visa/MasterCard/JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error.

Return Request Template

Use this template when contacting our Garden Support team:

Subject: Return Request for Order #[Your Order Number] Dear Verdant Zone Team, I would like to request a return/exchange for my recent order (#[Order Number]). Plant(s) to return: [List plant names, e.g., “Acer palmatum ‘Atropurpureum'”] Reason: [Damaged in transit/Not as expected/Other (please specify)] I have attached photos showing the condition of the plant(s). [For exchanges:] I would like to exchange for: [Plant name and variety if known] Thank you for your assistance. Best regards, [Your Full Name] [Your Contact Information]

Special Considerations

For international returns (outside the U.S.), please note:

  • You are responsible for return shipping costs unless the return is due to our error
  • Some countries may require phytosanitary certificates for plant returns – we’ll guide you through this process if needed

Questions about our policy? Contact our Garden Support team at [email protected] or +1 (312) 555-3569. We’re as committed to your satisfaction as we are to cultivating exceptional plants.