Welcome to Verdant Zone’s FAQ section! We’ve compiled answers to common questions about our premium plants, shipping policies, and more. Can’t find what you need? Our Garden Support team is always happy to help at [email protected].
About Our Products
What types of plants does Verdant Zone specialize in?
We curate premium ornamental trees, flowering shrubs, and specialty conifers. Our collection includes rare specimens like Japanese maples (Acer), show-stopping Azaleas, unique conifers (Abies), and landscape-ready flowering shrubs (Amelanchier, Berberis). Each plant is hand-selected from ethical growers for botanical excellence.
How are your plants prepared for shipping?
Our plant specialists use climate-appropriate packaging designed specifically for live plants. This includes breathable materials to prevent moisture buildup and root protection systems developed for transit. Premium shipments receive advanced temperature monitoring to maintain vitality.
What should I do when my plants arrive?
- Water plants immediately upon arrival
- Acclimate them to local conditions over 2-3 days
- Refer to our detailed planting guides included with every order
Shipping & Delivery
What shipping options are available?
We offer two thoughtful delivery experiences:
- Standard Express ($12.95): 10-15 day delivery via DHL/FedEx with priority handling, temperature monitoring, and weekend availability
- Free Value Shipping: 15-25 day eco-conscious delivery via EMS (free on orders $50+)
Do you ship internationally?
Yes! From our Chicago nursery to your garden worldwide*, we’ve partnered with logistics experts to ensure safe passage. *Currently unavailable in parts of Asia and certain remote regions. Please check your address at checkout.
How can I track my order?
You’ll receive real-time tracking information as soon as your plants begin their journey. Track directly through the carrier’s website using the provided tracking number, or contact us at [email protected] for assistance.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details and never store sensitive information on our servers.
Returns & Guarantee
What if my plants arrive damaged or unhealthy?
Your satisfaction grows with every plant. If any specimen doesn’t arrive in thriving condition, simply contact our Garden Support team within 15 days of delivery at [email protected] for a replacement or refund. Please include photos of the plant in its original packaging.
Can I return plants if I change my mind?
Due to the perishable nature of live plants, we can only accept returns for specimens that arrive damaged or unhealthy. We encourage careful selection using our detailed plant descriptions and photos. Our specialists are available to advise on plant suitability before purchase.
Plant Care Support
Where can I find planting guides?
Detailed planting guides are included with every order. For digital copies or specific care questions, email our Garden Support team with your plant name and growing zone.
Do you offer ongoing plant care advice?
While we focus on delivering premium plants, we’re happy to provide basic establishment care guidance. For in-depth horticultural advice, we recommend consulting local extension services or certified arborists familiar with your microclimate.
Every Verdant Zone shipment carries more than plants—it delivers possibilities. Have additional questions? Our plant enthusiasts are ready to help at [email protected] or +1 (312) 555-3569.